BACKOFFICE SERVICEs
Support tradespeople and companies to manage key backoffice processes such as accounting, invoicing, customer bookings and statistics so that they remain profitable and on top of their business.
Bookkeeping, accounts payable and receivable, invoicing, data processing, statistics, data analytics, simple payroll.
Why?
As Office manager for a large roofing company in Sydney:
Managed customer experience and liaised between customers and tradesmen. Ensured any problems were dealt with promptly, markedly increasing business from the large Strata and Real Estate customers.
Ensured cash flow remained positive by promptly invoicing jobs and following up payment where necessary.
Implemented a Customer Relationship Management system and provided regular sales updates and data analytics.
Implemented best practice processes in the office and to support tradesmen. This included a quality management system to comply with WH&S legislation.
Mentored new staff in the company processes to ensure their effectiveness at work.